Leader in service desk TransUnion chairs the Software Advisory Board (SOAB), housed in the HDI Brazil, to discuss trends in the market and improve customer service
The way the customer is treated makes all the difference in business. Having an effective relationship program, customer service and problem solving can be the key to turning customers into true fans of your company. With that thought, was created the Software Advisory Board (SOAB), counsel to discuss trends and best practices of software support in Brazil.
Formed by experts who understand the specifics of the software business, the group is chaired by Ulysses Espuny, Delivery Support Manager at TransUnion, multinational technology and strategic intelligence to risk analysis and data, which is responsible for Riddle software in Brazil, among other services and decisioning information. Rodrigo Rico, Bematech, is vice president. The SOAB also has representatives Totvs, Senior Systems, Mega Systems and PC systems.
“The software market needed a platform where industry leaders could focus on the customer and the best way to talk to him, “said Ulysses Espuny. “Be firm focused on the business or end consumer, listen and understand the needs and preferences of the customer is essential to deliver quality support,” he added.
The SOAB will constantly raise the main needs of support the technical software, bringing the international market methodologies and adapting them to the Brazilian reality, to guide the industry on best practices of care with the preparation of supporting documents and research topics to improve the service in Brazil.
“To promote the creation of quality standards in care is a way to equalize the level of service offered by the companies, so that everyone wins, especially the consumer,” said Espuny.
The SOAB is housed in the HDI, an organization founded in 1989 which is the world’s largest association of professionals in the market help desk / service desk and customer support. In Brazil, the association also has committees Field Advisory Board (FAB) and Strategic Advisory Board (SAB).
About TransUnion Brazil
The TransUnion Brazil is the union leadership global of American TransUnion, present in 30 countries, with Riddle and ZipCode, two of the most respected Brazilian companies information analysis and data. With efficiency, flexibility, quality and speed, the unique, innovative and customized solutions from TransUnion Brazil empower its customers for making fast and confident decisions, approaching businesses and individuals, and expanding access to goods and services.
About TransUnion
A global leader in credit and information management, TransUnion creates advantages for millions of people around the world by gathering, analyzing and providing information. For businesses, TransUnion helps improve efficiency, manage risk, reduce costs and increase revenue by providing comprehensive data, analysis and decision support to advanced. For consumers, TransUnion provides the tools, resources and information to help them manage their credit health and achieve their financial goals. Through these and other efforts, TransUnion is working to strengthen economies worldwide. Founded in 1968 and headquartered in Chicago, TransUnion serves businesses and consumers in 33 countries on five continents. www.transunion.com/business.
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