Alterdata launches eye care software on the market … – Computerworld

The Alterdata announced the launch of the Karoo, direct communication channel between small and medium-sized companies and their public. The software is 100% web and bet on ease of use and productivity at low cost to assist customers.

The application is designed to provide flexibility to workers and businesses with few employees, notifying the channel operator case it does not focus solely on the chat or close the display. Initially only available for Google Chrome, it can be downloaded for free for use by a single employee. Paid versions can be obtained from R $ 10 monthly.

“The program is available for smaller businesses, microenterprises and is competitive anywhere in the world,” assures Ladmir Carvalho, the executive director Alterdata.

He explains that customers can rate the service received on a scale of 1 to 5 stars. The program administrator has access to these reviews and the history of messages exchanged, can consult the qualification panel to check the completed calls, the unsolved and the resolution does not informed.

The company may also establish groups specific care, such as for sales and technical support. Operators can meet up to three simultaneous calls, reducing the costs of a SAC by phone.

With versions in English, French and Spanish, the Alterdata bet in the Karoo as the international market gateway. In its 26 years of operation, the company relied on the Brazilian market.

“With its more than thousand employees, Alterdata understands that it is ready to export software, thus helping to overcome national boundaries. We hope to inspire other entrepreneurs in Brazil and show that a company born in the mountainous region of the state of Rio de Janeiro is possible and become an exporter. The company is prepared for another challenge “points out Carvalho.