The Altitude Software announces that sponsors and supports the Institute of Economics and Management -. ISEG, in the first edition of the Advanced Management Course in Contact Centers (GACC), which takes place from April 26
This intensive graduate, with a duration of 62 hours after work, is a pioneer in our country and is intended to train managers and contact center leaders, and supervisors / team leaders.
This course aims to provide an integrated view of Customer Service, and the role that the contact center can play in this context. It is focused on the contribution of the Contact Center for the competitiveness of organizations, addressing in a systematic way its different components and capabilities.
unique initiative in higher education in Portugal
“we are pleased to support this unique initiative in higher education in Portugal. We have for many years a policy of support for the training, professionalization and evolution of the contact center sector in the markets where we are present, so we could not help but associate with this initiative, “said Raquel Serradilla, Vice President of Altitude Software for Southern Europe.
the course program explores conceptual models linking operational decisions to strategic choices of the organization. It has an eminently practical orientation and is taught by a faculty of reference, which includes professional Altitude Software. The GACC is coordinated by Prof. Vítor Gonçalves, Eng. João Nunes Borges and Eng. Paul Store, and has also supported the Portuguese Contact Centre Association (APCC) and Customer Service Professionals Association (AproCS).
with 22 years of activity, Altitude Software is a center of expertise in the sector of information technology, which contributes to international recognition of innovation Made in Portugal. It is one of the companies of Portuguese origin of information technology with the largest international presence and leader in unified solutions for the management of interaction with clients in dynamic contact centers independently of platforms used.
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