Konecta Improves Credit Recovery Campaigns With … – Leak

                 

The Altitude Software announced that Konecta, implemented its solutions in the Brazilian market, with very positive results in the optimization of credit recovery campaigns.

Konecta Brazil needed a far-reaching solution would provide a set great functionality with IP communications, call recording, and a dialer designed specifically for credit recovery campaigns. After a thorough research on the market, Konecta opted for Altitude uCI, customer contact management suite with all the features necessary for efficient debt recovery. The Konecta is present in 10 countries (including Portugal) and is primarily engaged in outsourcing of business processes (BPO), through the planning and execution of internal tasks of front office and back office, to control the activity of external agents.

“Altitude is a global partner of Konecta. The solution had already given positive results in Spain and, after a thorough analysis, we decided to invest in this same solution, “says Rogério Queiroz, Director of Operations Konecta Brazil. “Our goal was not only to adopt the dialer Altitude, as well as other modules to help us optimize our credit recovery campaigns, to thereby obtain a competitive advantage in the market.”

the implementation was carried out in less than two months, the automated solution Altitude all operations Konecta, optimizing existing resources, with a huge impact on performance. Thanks to the solution implemented today about 300 agents conduct about two million calls per day, with excellent success rates and higher staff satisfaction index. “Beyond the call volume has increased exponenciamente, it was possible to make much more intelligent process, providing more efficiency to credit recovery campaigns,” said the same official.

Konecta also recently began using Altitude Strategy Center (ASC), a strategic management solution that manages campaigns outgoing calls in real-time, maximizing the success ratio and improving the customer experience. “Before we ASC, we could not make changes to what had been planned for the day,” explains Ricardo Alexandrian, IT Head of Konecta Brazil. “Now, we can prtaicamente in real time, control operations, identify low-income contact lists, segment, change the team’s priorities to keep productivity high, etc.”.

Thanks to advanced tagging capabilities Altitude, the Konecta Brazil managed to reduce costs and improve its operational functioning, optimizing your outgoing calls campaigns.