The Rimini Street, Inc., the leading independent provider of enterprise software support for software BusinessObjects Business Suite and SAP AG (NYSE: SAP) and the Siebel software, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion and Oracle Retail Oracle Corporation (NYSE: ORCL) today and once again redefines the support of business software with the release of its next generation of Rimini Street Support Services, a comprehensive set of services specifically designed to enable Oracle and SAP licensees can cope with new opportunities and challenges that accompany the current IT landscape in transformation.
In addition to improving the award-winning support services currently offered by Rimini Street, today’s announcement includes the launch of three new large support components: security support services, risk prevention services and services innovation and script. With the launch of this next generation of enterprise software support program, Rimini Street further extends its position as the industry leader in support service strategy of enterprise software, programs and delivery, providing the only complete suite of services throughout the life cycle of customer support requirements.
Resetting the support of business software, once again
In 2005, Rimini Street redefined the support of business software with the introduction of modern, innovative features and support prices not offered previously by any other supplier. In this decade, Rimini Street successfully provided its service package and outstanding value to over a thousand customers, including 118 organizations from Fortune 500 and Global 100
With its innovative features in the genre, such as support the custom code (the same level of service as a dealer-distributor code), support interoperability and performance support, stringent service-level commitments and a customer satisfaction rating of 4.8 out of 5 (where 5 is “excellent “) – all delivered at half the price of Oracle support annual fees and SAP – Rimini Street is widely recognized as the largest provider of support services independente1 a market perspective, value and service.
Today, Oracle and SAP licensees are facing new opportunities and challenges of an evolving IT landscape, including:
Changing the strategic focus core “systems of record” ERP for innovative “engagement systems “Needs of interoperability between platforms mature Oracle software and SAP platforms and innovative business solutions in a hybrid cloud IT landscape Investment software provider jumps from current applications for future ERP platforms foreshadowed expensive upgrades forced by suppliers for new releases applications and future platforms unproven limited benefit to the business just to maintain full support Increasing global threats and challenges to security
In response, Rimini Street is launching its next generation of Rimini Street Support Services to help current and future clients with strategies and services to respond to these challenges and opportunities. The Rimini Street Support Services allow Oracle and SAP licensees are running their applications and versions of current technologies at an affordable cost, smoothly and in full legal compliance for the next 15 years or more after switching to Rimini Street (no any necessary updates) as well as the investment funds in innovation that drive the growth and support business objectives.
The Rimini Street Support Services now consist of the following full lifecycle of components:
Product Support Services Tax Services, global legal and regulatory security support services (new) Services risk prevention (new) technology support services innovation and roadmap services (new) account management services
A brief description of each of the new service components:
Security Support Services – Security Support Services Rimini Street provide security intelligence reports and resolution of proactive services to protect client systems from potential vulnerabilities and mitigate security risks. Now, the company also provides robust support for specific cases security presented by clients. Risk prevention services – The services of Rimini Street risk prevention is a portfolio of proactive support services designed to identify and resolve potential problems before they occur in order to ensure maximum uptime and optimal performance through various application components and infrastructure. The first four risk being announced today prevention services are: application hardware Monitoring Database Health Check architecture Assessment Advice on best practices and innovation roteiro- services innovation services and road map of Rimini Street are a set of services that enable customers to maximize their return on existing technology investments by building a strategy and a plan that can maintain current versions of applications running smoothly and legal compliance over the next 15 years or more. Additionally, Rimini Street will work with customers to design the scripts that integrate innovations and technologies to achieve business objectives and budget in the coming years. The new innovation and roadmap services include: Technology Roadmap Roadmap innovation
Each of these new service offerings will be available to new and existing customers of Rimini Street.
Bringing the services back to Software Support Sector
“Most Oracle and SAP customers are struggling to keep the core of your business software efficiently, whilst also new trends such as digitalisation and the cloud, which should be leveraged to drive business growth, “said Rebecca Wettemann, vice president of enterprise applications, analytics and cloud technology of Nucleus Research. “Based on the continued success of the client, Rimini Street is growing visibly investments in innovative service capabilities, valuable in a breadth and depth not available in any other support provider and to help customers maintain their current operations at an affordable cost, in addition to position and invest in new programs that the business needs to drive growth and customer engagement. “
” Rimini Street continues revolutionizing and redesigning the software support services market business, with innovative offerings designed to meet the growing budget service needs of enterprise software licensed Oracle and SAP, “said Seth Ravin, CEO, Rimini Street. “The introduction of our next generation of enterprise software support services, including the launch of several pioneering services of its kind, demonstrates the continued commitment of Rimini Street in bringing innovation, value and excellent customer service back to the market software support. “
About Rimini Street, Inc.
The Rimini Street is the leading global independent provider of enterprise software support services. The company has redefined the business support services since 2005 with an award-winning innovative program that enables Oracle and SAP licensees to save up to 90% of the total cost of annual support. Customers can keep their current versions of software, no need to upgrade or migration for at least fifteen years. More than a thousand global organizations Fortune 500, mid-market, public sector and a wide range of industries, selected Rimini Street as their provider of independent support confidence. To learn more, please visit www.riministreet.com or call within the USA to 888-870-9692, or outside the country +1 702-839-9671.
Rimini Street and the Rimini Street logo are trademarks of Rimini Street, Inc. All other company names and products may be trademarks of their respective owners. Copyright © 2015. All rights reserved.
1 Nucleus Research, “Rimini Street Leading The Third-Party Support Market” Rebecca Wettemann, April 2015
The text in the original language of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should refer to the text in the original language, which is the only version of the text intended to have legal effect.
Contact:
Rimini Street, Inc.
Alma Park, +1 323-229-7282
apark@riministreet.com
Source : BUSINESS WIRE
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