Teacher IFTM and software engineer creates online survey for patrons of the city’s movie theaters. The goal is for the parties concerned to respond to a questionnaire assessing the quality of service in Uberaba. The result will be sent to companies to guide the changes suggested by consumers.
User frequent the city’s cinemas since the time of the films shown in the halls of São Luiz Cines, Metropolis, Vera Cruz and Astor, Cláudio Ribeiro de Sousa said that noting comes a few years after the arrival of new networks, a considerable drop in the quality of services in the city and decided to take action. “I’ve been noticing that I’m not only I notice it, but friends, family and even others who sometimes are in the same row and end up complaining about something. Thus, a few months ago I spoke with the manager of the cinema. She told me that if I had customer information could suggest changes to the direction. So I took the initiative, “he says.
Sousa points out that the only objective of the research is to collect as many opinions on the care to send to the managers of the city’s cinemas, to improve the services provided to customers. “Everyone can come and take the quiz. It’s fast, easy and has no ‘catch’. Do not keep personal data of any person and the search is not the gateway to the virus in the computer answer to. There are two ways to access the link or the QR Code. To opt for the second option, simply owning a smartphone, position your camera directed to the code, using an application for reading and he soon redirect to the survey. The only thing that is required to respond to the survey, is that the person has a Google email account, so that each one can respond only once “, explains Professor.
Among the problems highlighted in 114 questionnaires have answered are: lack of adequate access to wheelchair users; most popular movies are offered only in dubbed or 3D version, the price is more expensive; lengthy queues or bad service in the feeding area, among other complaints. To answer the questionnaire just visit the https://twitter.com/UberabaCinemas address to find the access link, or directly by http://goo.gl/forms/6PasrwHzeA.
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