LONDON, Ontario, 5 August 2015 / PRNewswire / – Banorte, banking subsidiary of GFNorte and one of the largest banks in Mexico, chose the Phoenix, a company Diebold (NYSE: DBD) as its new provider of software for your entire network boxes electronic machines (ATMs). The bank’s long-time client services and hardware Diebold, and now adds software platforms VISTA ™ and COMMANDER ™ from Phoenix to its strategy to expand its omnichannel capabilities and integration of back-end systems to its growing fleet from ATMs.
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“We are dedicated to offer new and diverse services to our customers, adapting ourselves to their banking and financial needs, and so it is critical that our software solution can communicate with multiple systems and promote an experience in fully integrated omnichannel “said Rafael Arana, director of Banorte operations. “By leveraging the multivendor software, we can provide support at any ATM of any manufacturer in more than 1,200 branches and 7,000 ATMs in Mexico. We value greatly our partnership with Diebold and we are excited to expand this relationship to include now the Phoenix software solutions. ”
banking clients use an increasing number of points of contact available to conduct their banking transactions, and a complete omnichannel solution is crucial to provide a service of the highest quality. The software suite provides support both for the fleet of ATMs from multiple vendors as well as for internal solutions, and allows the bank to be more self-sufficient to develop tools that increase their efficiency and functionality.
“The acquisition of Phoenix by Diebold has proved extremely successful and resulted in this new and interesting contract with Banorte,” said Alan Kerr, executive vice president of Diebold software. “The flexible application of the Phoenix takes a long time leadership position in the market and now benefit from the global presence of Diebold and its features and capabilities. We are excited to work with Banorte and to continue our growth trajectory in the market in Latin America. ”
About Banorte
Banorte, the banking subsidiary Financiero Banorte Group (GFNorte), was founded in 1899 in Monterrey and is currently the third largest financial institution in Mexico. With over 27,000 employees and 7,062 ATMs in 1,270 branches, the Banorte serves more than 13 million customers in the banking sector and manages more than 138 billion US dollars in assets. The GFNorte’s shares trade on the Mexican Stock Exchange (BMV) under the symbol “GFNORTEO”.
About Phoenix
The Phoenix, a company Diebold is a global leader in providing financial services applications and software for ATMs from multiple vendors. Acquired by Diebold, Incorporated (NYSE: DBD) in March 2015, the Phoenix, as well as Diebold, provides independent software solutions of the type of hardware, with uniform and easy to use interface for the entire banking ecosystem of financial institutions. With headquarters in London, Ontario, Canada, Phoenix has more than 25 years of industry experience in creating highly configurable software across the enterprise that automates and makes the migration of financial services in different banking channels. For more information, visit: www.phoenix-interactive.com or www.diebold.com.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/banorte-escolhe-software-da-phoenix-para-criar-estrategia-de-omnichannel-300123688.html
SOURCE Diebold, Incorporated
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